Welcome to Imperial Surgery Online
The doctors and staff at Imperial Surgery in Exmouth are proud to offer the highest standard of patient-centred healthcare. We are a small practice aiming to give personal, friendly, efficient and high-quality service to our patients.
We run many clinics for the management of chronic diseases such as asthma, diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.
In addition to everything you need to know about the practice you will also find a wealth of health-related information in the menu on the right hand side. Please have a look around and do send us some feedback if you like.
Your 'Named' GP
All GP practices are now required to provide you with a 'named' GP who will have overall responsibility for the care and support that the surgery provides for you.
We would like to reassure you that this does not prevent you from seeing any GP in the Practice as you currently may do, and that it will not change the care or support that we provide.
If you have any concerns regarding this, or you would like to know who your 'named' GP is please feel free to discuss this with a GP at your next visit. Alternatively you can contact the surgery on any day, after 11:00am and an Administrator will be happy to tell you who your named GP is.
Registration Letters from NHS England
The NHS is carrying out work in Devon, Cornwall and Isles of Scilly to make sure the patient details on GP lists are accurate. Letters are being sent to some patients, but not all.
If you do receive a letter, please either confirm your details or submit any changes. Changes can be made by returning the form in the prepaid envelope. If the details are correct, you can confirm by freepost, by freephone, via text message or online.
It is important to respond to the letter, as GP lists do get out of date over time. If we don’t have an accurate record of your name and address, then we or a hospital may not be able to contact you with important information.
We may also need to contact you:
· with test results
· to invite you for bowel, breast or cervical screening to protect against cancer, for example
· to offer vaccination against infectious diseases such as flu or measles, mumps and rubella
· to give you an appointment as part of your plan to stay healthy if you have a long-term illness
Please respond to the letter within four weeks, so the NHS can be certain about your details. Otherwise, the NHS will assume that you have moved away, and begin the process to remove you from the practice list.
Who Can Have The Shingles Vaccine?
If you are eligible for the Shingles Vaccine you will receive a letter invitation from the practice.You will need to bring this letter with you at the time of your vaccination for confirmation. For further information please follow this link.
DEVON NHS 111
The free number is for patients with urgent, but not life-threatening symptoms
· This includes people needing fast medical help, but who are not a 999 emergency
· Trained advisers who answer the phones offer basic health advice and direct the caller to the most appropriate service for their needs.
· For emergencies, 999 is still the number to call but the new line will direct people with an urgent health need towards the most appropriate service.
NHS 111 in Devon is being run by the South Western Ambulance Service Foundation Trust, and is operated from a call centre in Exeter.
New Devon CCG
In April 2013 the New Devon CCG website was launched and this is already full of information about the CCG, their boards, local events, patient involvement and much more, however the website is still very much under development.
They are constantly adding new information to the site and have already received a range of feedback and suggestions from the public during focus groups about information to add and things that could be improved.
If you would like more information about the New Devon Clinical Commissioning Group please follow the link.
Online Services - Records Access
If you wish to, you can now use the internet to book appointments with a GP, request repeat prescriptions for any medications you take regularly and look at your summary medical record online. This is via our clinical system.
You can still use this website to order your repeat prescriptions if you prefer, and telephone or call into the surgery for any other services as well. It is your choice.
Being able to see your summary care record online will give you information on your regular medication, any alleries you may have and any adverse reactions you may have had particularly to cetain types of medication.
Should you wish to apply for this service, please ask at reception, you will be asked to complete a form and supply ID. After this has been processed login details will be sent to you.
It will be your responsibility to keep your login details and password safe and secure.
The Practice has the right to remove online access for anyone who does not use it responsibly.
For Information about the Walking Group click on 'Healthy Living'.
(Site updated 07/07/2015)