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URGENT Maternity Triage Unit: 01392 406616


 


IMPORTANT NOTICE:

If you would like access to on line services and do not have a username and password, please contact the surgery.

If you have a username and password, please follow the link below:

  https://systmonline.tpp-uk.com/

Through this link you will also be able to book appointments, complete questionnaires and view your medical record and vaccination history.

All existing and new patients are entitled to register to use this service. 


If you wish to, you can now use the internet to book appointments with a GP, request repeat prescriptions for any medications you take regularly, look at your summary medical record and see part of your GP records online.  This is enabled via our clinical system.

You can still use this website to order your repeat prescriptions if you prefer, and telephone or call into the surgery for any other services as well.  It is your choice.

Being able to see your summary care record and GP records online will give you information on your regular medication, any allergies you may have and any adverse reactions you may have had particularly to certain types of medication.  Your records are written to help medical people look after you and so in some cases you may not understand everything you see.  If you find anything difficult to understand; have a chat with your GP or nurse when you next attend for an appointment.

Should you wish to apply for this service, please ask at reception, if you are an existing patient just come in and supply 2 forms of ID; one must be photographic. If you are a new patient you will be asked to complete an application form and provide the above mentioned 2 forms of ID.  You will need your own individual email account.  After this has been processed login details will  be sent to you via email only.

Just like online banking it will  be your responsibility to keep your login details and password safe and secure. You should keep your password secret.  If you think someone has seen your password you should change it as soon as possible.  You should not share your user name or password.  No one should force your to show them your login details, you have a right to say no.  If someone forces you, tell the surgery as soon as possible.

The Practice has the right to remove online access for anyone who does not use it responsibly.

  Imperial Surgery follows the Accessible Information Standards 2016


Welcome to Imperial Surgery 

The doctors and staff at Imperial Surgery in Exmouth are proud to offer the highest standard of patient-centred healthcare. We are a small practice aiming to give personal, friendly, efficient and high-quality service to our patients.

We run many clinics for the management of chronic diseases such as asthma and diabetes.  We also offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.

In addition to everything you need to know about the practice you will also find a wealth of health-related information in the menu on the right hand side. Please have a look around and do send us some feedback if you like.

All patient areas allow full wheelchair access and all consulting rooms are located on the ground floor.


'PinPoint' Community Services in Devon

Pinpoint is a website set up by Devon County Council and is a valuable resource available for everyone to use. 

It provides information and contact details for help and support services for older adults - Ages around 65 and older, help at home, residential care, getting about, staying healthy and more... Working age adults - Ages 25 - 64: living well, staying healthy, work and education, getting out and about and more.... Young people 18 - 25: living well, work and education, staying healthy, staying safe and more... Parents and families.... All ages groups: childcare, things for children to do, parenting support, family planning and more.

Do you care for someone else?  Find support services that are available for unpaid carers who regularly care for another person in Devon.  You can also speak to our Carer Support Worker who is based here at the surgery - speak to reception if you would like more details.

Pinpoint offer help and support services for education, work and leisure, supporting a fulfilled and healthier lifestyle - community groups and services, sports, hobbies and activities.

Pinpoint also offers: advice and advocacy, care and support at home, community services, family support and childcare, getting out and about, health and wellbeing, housing and care homes, learning, working and volunteering, looking after someone, money matters, staying safe, things to do.

Use the link below and check out their website...

https://www.pinpointdevon.co.uk/


Where to go if the surgery is NOT open

If you have diarrhoea, earache, painful cough, sticky eye, teething or rashes - go to your local Pharmacy

If you have arthritis, asthma, back pain, vomiting stomach ache - call Out-Of-Hours GP on NHS 111 where you will receive advice and treatment by phone, at a Treatment Centre or via a home visit.

If you have cuts, sprains, strains, bruises, itchy rash or minor burns - go to the Minor Injuries Unit at Exmouth Hospital

If you have severe bleeding, breathing difficulties, severe chest pain, loss of consciousness or serious or life threatening situations - call 999 or go to A&E (Royal Devon & Exeter Hospital)

You can visit www.nhs.uk at any time for health advice


Age UK - Lifebook

The Lifebook is a free booklet where you write important and useful information about your life, from who insures your car to where you put the TV Licence.  Age UK have developed the Lifebook to help you find exactly what you need without searching.  It not only helps you to be more organised but could also be invaluable to a family member or a friend if they need to find important information about you in an emergency.

To order a Lifebook call 0345 685 1061 or visit Age UK online: www.ageuk.org.uk/lifebook


In an NHS Survey, Imperial Surgery was ranked 'Best in East Devon' with 71% of its patients rating is 'Very Good'.

We would like to thank everyone that took part in this survey.

We offer many patient groups including a Knitting Group, Walking Group, Volunteer Patient Transport Service, together with a new Carers Support Clinic.  We also have the Imperial Patient Group which is one of the longest established patient groups in Devon, supporting the work of the practice. 

We are looking for more patients to join our Imperial Patient Group. If you would like more information regarding this group, please contact Zoe Newey Practice Manager.


 handi app

We are pleased to advise you we are supporting the new mobile app that will give you up to date advice about common childhood illnesses and how to treat them.  The App has been developed by paediatric consultants at Taunton and Somerset NHS Foundation Trust and subsequently Northern Devon Healthcare Trust together with the Royal Devon and Exeter NHS Foundation Trust and Plymouth Hospitals NHS Trust have worked in partnership to launch the app in Devon.

It gives parents access to home care plans as well as GP and hospital clinical guidelines for the most common childhood health care concerns such as diarrhoea and vomiting, chesty baby illnesses, high temperature, abdominal pain and common new born problems.

East Devon: https://app.reactor15.com/downloads/Exeter_Desktop_App.zip

Of course, you should seek further help where necessary.  This app is really about ensuring children are cared for in the most appropriate environment for their condition.


 

Imperial Surgery Knitting Group

With the help of Tesco and Coop, Hairlines, Panters, and the surgery, either with donations or helping to sell knitted items, the Knitting Group have raised the sum of £378.15 for the surgery.  This will go towards purchasing medical equipment that can benefit our patients.

So a big THANK YOU to all the 'Knitters' and to all of you who bought the lovely knitted items.

 


 

Your 'Named' GP

All GP practices are now required to provide you with a 'named' GP who will have overall responsibility for the care and support that the surgery provides for you.

We would like to reassure you that this does not prevent you from seeing any GP in the Practice as you currently may do, and that it will not change the care or support that we provide.

If you have any concerns regarding this, or you would like to know who your 'named' GP is please feel free to discuss this with a GP at your next visit.  Alternatively you can contact the surgery on any day, after 11:00am and an Administrator will be happy to tell you who your named GP is. 

 


Who Can Have The Shingles Vaccine?

If you are eligible for the Shingles Vaccine you will receive a letter invitation from the practice.You will need to bring this letter with you at the time of your vaccination for confirmation. For further information please follow this link.

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DEVON NHS 111

The free number is for patients with urgent, but not life-threatening symptoms

· This includes people needing fast medical help, but who are not a 999 emergency

· Trained advisers who answer the phones offer basic health advice and direct the caller to the most appropriate service for their needs.

· For emergencies, 999 is still the number to call but the new line will direct people with an urgent health need towards the most appropriate service.

 NHS 111 in Devon is being run by the South Western Ambulance Service Foundation Trust, and is operated from a call centre in Exeter.

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(Site updated 13/11/2017)
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